Here at Earthly Derm we aim for the highest customer satisfaction possible, that's why we have a "no hassle" 30 days return policy.

If for any reason you wish to return your order just contact us and we will be happy to help! When returning your order please make sure it has been no longer than 30 days since receiving it and it is unused, in its original packaging and condition as to when it arrived. 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
We do not allow refunds due to shipping times. Our Shipping information is provided on the product page, and on the Shipping Policy page. If you do not wish to keep the item once you have received it, you can return it for a refund.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 

If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 30 business days have passed since we’ve approved your return, please contact us at  hello@earthlyderm.com

If you’ve reduced the value of the item, for example if the returned product is scratched, dirty or broken, then a fee will be deducted from your refund.

 

Order Cancellation
If you wish to cancel your order please let us know within 4 hours of placing your order. Order cancellation requests after the first 4 hour timeframe will not be accepted. 

If you have any further questions, please don't hesitate to contact us.

Address:  Holborn Viaduct, International House, Unit 10, London, E1 4FH

Phone: +44 74 54 022 120

Email: hello@earthlyderm.com